Skip to main content
car accident insurance

Car Accident Questions | Insurance Company Questions

Expect These Questions From Your Insurance Company After A Car Accident

Your insurance company will be one of the first calls you make after a car accident. Once you’re assured that everyone is okay and has received medical treatment, your next thoughts will likely turn to insurance coverage. Although you pay premiums to retain auto insurance coverage, that does not guarantee you will receive a financial payout equivalent to your needs after an auto accident.

The reality is, insurance companies are businesses, and businesses need to make money; one way to do that is to reduce expenses, like accident payouts. That means all claims will be investigated before the insurance company writes a check.

8 Questions That Are Commonly Asked in Accident Investigations

As the investigation gets underway, expect to speak with your agent and a claims adjuster. The claims adjuster is a trained professional whose job is to gather as much information as possible about the accident. The insurance provider uses this information to help determine fault in the accident and the insurance providers’ financial payout responsibility in the accident.

To facilitate that investigation, expect to be asked questions similar to the following after a car accident:

  1. Where and when did the accident occur?
  2. Who was driving, were there other parties involved, and if, so how many?
  3. Were you carrying passengers in your vehicle?
  4. What happened leading up to the accident?
  5. What do you think are the primary factors that led to the accident?
  6. Were there any injuries? If so, who was injured, and what are the injuries?
  7. Who do you think bears fault for the accident?
  8. Were the police called? If so, which jurisdiction?

A Car Accident Attorney Can Help You Navigate The Insurance Claims Process

It’s important to note that insurance providers are required by law to act in good faith as they investigate accidents. That means the insurance company must conduct an actual investigation, gather and analyze evidence, and make decisions based on an honest review of that evidence.

If you believe your provider has not acted in good faith or want help navigating the insurance claims process, contact the accident attorneys at Eisenberg Law Offices in Madison, WI. We have represented drivers and accident injury victims throughout Wisconsin to advocate for insurance payouts, negotiate claims, and make sure good faith practices are followed. We also represent clients in court. Experienced legal counsel on your side can make the difference between obtaining compensation after an accident and not.

Contact Eisenberg Law Offices at 608-256-8356 or by email at to arrange a free car accident case review.